At Charmingnecklace we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates.
If your item arrives damaged, incorrectly designed, or is simply not what you expected, please let us know immediately and we'll do our utmost to recreate it to your full satisfaction.
Charmingnecklace online shop does sell based on our excellent designs and proven reliability. So the quality is guaranteed. Also, we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all jewelry detailed described on our website before placing your order. Make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions, and any other details regarding your order. The policy begins from the delivered date.
The following reasons are covered by FULL COVERAGE Return/Exchange Policy:
If paints are chipping, Crystals fall off, Broken chain, etc, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 30 days. (We will only exchange the item(s) for the same product, or for item(s) equal or lesser value.)
If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to charmingnecklace, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days.
The following reasons are covered by 15 days LIMITED COVERAGE Return/Exchange Policy(Customer is responsible for return postage fees, and replacement postage fees):
If you chose the wrong size bracelet(s)/ring(s), or chain length.
If personal reasons due to changed mind, personal taste, ordering numerous personalized items for the purposes of comparison or sizing, or you do not see the detailed description, etc.
Personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.
Cancellation policy:
Once your order has been submitted we are immediately beginning the process of production of your personalized items.
Since each item is uniquely made for our customers and we start production straight away, please let us know up to 2 hours after placing your order if you want to cancel it. Please be advised that after 2 hours, we are able to offer either exchange or store credit. To cancel your order, please contact our customer care team here.
Cancellation is only possible before item has shipped.
Cancellations will be processed on the day we receive your cancellation request.
The following reasons are NOT covered by our 30 days return policy, and we are not liable for these issues:
Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter that the appearance of your charmingnecklace product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
Items that have been resized, updated, and/or repaired do not qualify.
Products are damaged by misuse, mishandling, or poor maintenance.
Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
Any orders received after 30 days from the delivered date.
Items which have been used and damaged within 99 days from the delivered date
Return Service Procedure:
To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us at support@charmingnecklace.com. If it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days. Any promotional gifts must also be returned with your returned item.
The returned item should be kept in its original condition in which you received them in.
Return address (Please contact customer service for the return address).
Please make sure you provide us the tracking# and receipt after you return.
Charmingnecklace reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
For further information, you can contact Our Customer Services on:
Email: support@charmingnecklace.com
Business Hour: 9:00 PM to 6:00 AM Sunday to Friday (EST)